RETURNS AND EXCHANGES

Any unwanted product must be returned within 30 days from when your Dark Room order is delivered (if the order was placed online) or was purchased (if you bought the items at one of our pop-up stores/events).

WHAT ITEMS CAN I RETURN

We understand that sometimes something just doesn't work for you, and you want to return or exchange it. As long as your item(s) were purchased from our website and are still in their original condition, you can return them within 30 days upon receiving the item. Please see below for any exceptions to this rule:

  • All Underwear & Swimwear can't be returned if worn, or if the hygiene seal, tags, or labels have been damaged or removed.
  • Socks can be returned if they are sealed in their original packaging.
  • Personalized items can't be returned.

This does not affect your statutory rights.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed, and in the same condition you received them. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected upon return.

Before shipping anything back to us, you must contact us using our contact form to let us know you wish to exchange or return an item. Please include a note with your name and order number in the package being returned. All return shipments should be sent via a trackable method. The cost of returning an item is the responsibility of the purchaser. Once contacted, we will provide you with the address to return the goods to.

GIFT CARDS

Gift cards are non-returnable and non-refundable. 

HOW LONG DOES IT TAKE TO RECEIVE RETURN OR AN EXCHANGE?

Once your parcel has been delivered back to our warehouse, we aim to process your return within 7 days. Refunds can take up to 10 working days to be deposited back into your account. The processing time may vary depending on where the purchase was made and the type of card used for the purchase.

If your exchange is approved, we'll usually get this dispatched out to you within 1-2 days and we'll be in touch shortly after via email with your new tracking link.

If you haven't received an email to confirm your exchange within 7 days, let us know and we'll have a look into this for you - Remember to check your junk/spam.