Shipping delays due to postal strikes with Royal Mail
***UPDATE 21TH DECEMBER*** - Nearly all of delayed packages are starting to move in transit, at customs or been delivered. Those who are waiting should not be waiting much longer.
***UPDATE 15TH DECEMBER*** - We are now seeing delayed packages ordered between the 25th-28th November start to move in transit.
***UPDATE 12TH DECEMBER*** - We are now seeing delayed packages ordered during Black Friday sale period start to move in transit.
***UPDATE 7TH DECEMBER*** - Good news! Some delayed packages that were posted before our Black Friday period are starting to move in transit.
We were advised by staff at a depot that packages will roughly take 3 x times longer than anticipated due to strikes. Packages that are currently delayed should start to see movement in transit within the next 2-3 weeks as they deal with the backlog. If you have any further enquiries, feel free to get in touch.
If you have a package that is delayed, we would like to sincerely apologise for the inconvenience caused here. Relations with Royal Mail (our main courier service) and Communication Workers Union have intensified with additional strike dates throughout the rest of December.
We have gone through every order since our Black Friday sale (when strikes intensified) and have made note of small clusters of packages throughout these dates that haven't moved in transit. A small number of you may see this on your tracking information:
WHAT WE PLAN TO DO MOVING FORWARD
To minimise further delays on new packages, we have decided to expand our courier services and include new shipping options for those who require their packages at a specific date. Here is a breakdown;
U.K Parcels - Will now use 48 hour tracked with Royal Mail so customers can keep track of their parcel if there are any delays. You can also opt for UPS standard if you want the parcel faster.
European Parcels - You now can opt for Royal Mail Standard or UPS express.
International Parcels - You now can opt for Royal Mail Standard or UPS express.
We would like to thank all of our customers so far who have gotten in touch and after explaining the situation have been understanding. If you have any further enquiries, feel free to get in touch.
Andres and Paul