Refund policy

We accept returns and exchanges of unworn, unused items in their original packaging within 30 days of delivery.

Underwear, which due to hygiene reasons are classed as an "intimate item" under law and cannot be returned once opened.

***If returns are rejected, the garments will be destroyed and there will be no liability on the part of the company to refund of the cost of the goods.***

Before you ship anything back to us, you must contact us using our contact form to let us know you are wishing to exchange or return an item. Please leave a note of your name and order number included in the package being returned. All return shipments should be sent via a trackable method. Costs of returning an item is the responsibility of the purchaser. 

 We will accept returns on the following basis:

1. Your goods are faulty

2. You have ordered the wrong size and would like to exchange for a different size

3. You decide you no longer want the goods. All returned goods in this instance must be in their original unopened packaging and must not have been used/worn.

GIFT CARDS
Gift cards are non-returnable and non-refundable.

All returns must be sent  to our UK office.

Dark Room

13/5 The Loan

South Queensferry

West Lothian

Scotland

EH30 9LW